Get help with TeoCast Automation
Send a clear support report for installation, licensing, playback, Scheduler, Voice Tracking, Audio Processor or streaming issues. Including the exact steps and relevant logs helps us diagnose the problem faster.
Choose the support topic
Mention the correct topic in the email subject so the request is easier to review.
Installation and Licensing
Installer problems, license import, Demo Mode, update or missing application data.
Playback and Audio
Silent output, wrong audio device, unexpected stop, seeking or playback-transition problems.
Library and Playlists
Import, missing files, category, saved playlist or queue behavior.
Advanced Scheduler
Music Clock, Ads Clock, commercial break or day-schedule problems.
Voice Tracking
Voice In, Voice Out, Cue Editor, timing, ducking or preview issues.
Streaming Encoders
Icecast, SHOUTcast, connection, reconnecting, format, bitrate or listener-audio problems.
Include this information
A complete report reduces unnecessary back-and-forth and makes the problem easier to reproduce.
- TeoCast version shown in the application
- Windows version
- Licensed or Demo Mode
- Exact date and time the problem occurred
- Exact steps performed before the issue
- Exact status or error message
- Whether the problem happens every time or only occasionally
- A screenshot or short screen recording when useful
- The relevant TeoCast log file or log lines
How support review works
Follow this process so the issue can be checked in the correct order.
Describe one main issue per message and use a specific email subject.
Include the screenshot, relevant log and exact time of the problem.
Do not delete the database or license folders unless support specifically instructs you to do so.
Keep follow-up details together so the full troubleshooting history remains available.
Before sending your request
Check the Knowledge Base first, then send the exact steps, time, screenshot and relevant TeoCast log information.