TeoCast Automation Privacy Policy
This Privacy Policy explains what personal data TeoCast collects through the website, store, customer portal, orders, downloads, licensing, and support services; why it is processed; how it is protected; and the privacy rights available to customers and website visitors.
Privacy at a glance
TeoCast collects only information reasonably needed to operate the website, create customer accounts, process orders, deliver downloads and licenses, provide support, prevent fraud, maintain security, and comply with legal obligations. TeoCast does not sell personal data for money. Payment-card or PayPal account credentials are processed by the selected payment provider and are not stored as complete payment credentials by the TeoCast website.
1. Who is responsible for your data
TeoCast Automation is the operator of this website and acts as the personal information controller for personal data processed directly through the TeoCast website, store, customer portal, software delivery, licensing administration, and support services.
Privacy questions and requests may be sent to:
TeoCast Automation
Email:
support@teocast.com
Website:
Teocast.com
2. Scope of this Privacy Policy
This policy applies when you visit the TeoCast website, create or use a customer account, place an order, make a payment, receive a download or license, contact support, submit a refund request, or otherwise interact with TeoCast through the official website and related customer services.
This policy does not control the independent privacy practices of third-party websites, payment services, streaming hosts, software, social networks, or other services that are not operated by TeoCast.
3. Personal data we may collect
| Category | Examples |
|---|---|
| Identity and contact data | Name, email address, organization or station name, billing address, country, and information included in messages sent to TeoCast. |
| Account data | Customer username, encrypted password information, account creation date, login records, account status, and customer portal activity. |
| Order and billing data | Order number, purchased product, price, currency, purchase date, billing details, payment status, transaction reference, refund status, and fraud-review information. |
| Download and license data | Download permissions, download dates, file access records, edition, license identifier, license status, delivery records, and activation or validation records when applicable. |
| Support and communication data | Emails, support requests, screenshots, software logs, diagnostic information, problem descriptions, refund requests, and replies. |
| Device and technical data | IP address, browser type, device type, operating system, referring page, timestamps, security events, error logs, and information needed to protect or troubleshoot the website. |
| Cookie and preference data | Login status, cart contents, session identifiers, account preferences, consent choices, and analytics information when optional analytics is enabled. |
4. How we receive personal data
- Directly from you when you create an account, place an order, contact support, or submit information through the website.
- Automatically through the website, server logs, cookies, security tools, account sessions, and download records.
- From payment providers when they confirm a payment, refund, chargeback, transaction status, or fraud-related event.
- From service providers that help deliver email, host the website, protect the store, process support, or operate necessary website functions.
5. Why we use personal data
- Create and manage customer accounts.
- Process, verify, complete, and document orders and payments.
- Deliver software downloads, licenses, invoices, and order emails.
- Manage license status, updates, support entitlement, refunds, and chargebacks.
- Respond to questions, support requests, complaints, and privacy requests.
- Diagnose software, website, account, download, and delivery problems.
- Prevent fraud, abuse, unauthorized access, license sharing, and security threats.
- Maintain website performance, backups, logs, and business records.
- Comply with tax, accounting, consumer-protection, payment, legal, and regulatory obligations.
- Send service-related notices concerning orders, accounts, licenses, security, support, or policy changes.
- Send optional marketing communications only with appropriate permission or where otherwise legally allowed.
6. Basis for processing
Depending on the activity and applicable law, TeoCast processes personal data because it is necessary to perform a contract or take steps requested before a purchase, comply with a legal obligation, protect legitimate business and security interests, establish or defend legal claims, protect vital interests where relevant, or act on valid consent.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing already completed lawfully and may not require deletion of records that must be retained for orders, taxes, security, disputes, fraud prevention, or other legal obligations.
7. When personal data may be shared
TeoCast may share only the information reasonably necessary with the following categories of recipients:
- Website hosting, WordPress, WooCommerce, database, backup, security, and infrastructure service providers.
- Payment processors and financial institutions involved in authorizing, completing, refunding, or disputing a payment.
- Email and communication providers used for order delivery, password setup, account notices, and support.
- Professional advisers, auditors, insurers, or contractors who need access for legitimate business, security, compliance, or legal work.
- Courts, regulators, law-enforcement authorities, payment providers, or other parties when disclosure is legally required or reasonably necessary to protect rights, prevent fraud, or address a dispute.
- A buyer, successor, or adviser involved in a legitimate sale, reorganization, financing, or transfer of the TeoCast business, subject to appropriate confidentiality and legal safeguards.
TeoCast does not sell personal data for money. Service providers are expected to process personal data only for authorized purposes and to apply appropriate privacy and security protections.
8. Payment processing
Payments may be processed by PayPal or another payment provider made available at checkout. The payment provider receives information needed to process the transaction and applies its own privacy statement and security procedures.
TeoCast may receive transaction details such as customer name, billing email, billing address, payment status, amount, currency, transaction reference, payer identifier, refund information, and fraud or dispute notices. TeoCast does not receive or store the customer’s complete PayPal password or complete payment-card credentials.
9. Cookies and similar technologies
The TeoCast website may use cookies or similar local-storage technologies that are necessary for website security, login sessions, customer accounts, shopping-cart contents, checkout, language or display preferences, and other requested functions.
Optional analytics, advertising, or other non-essential technologies will be used only when enabled and handled in accordance with applicable consent requirements. Available cookie choices may be presented through a cookie notice or browser controls.
Blocking necessary cookies may prevent login, cart, checkout, account, download, or other website functions from working correctly.
10. International processing and transfers
TeoCast operates online and may use service providers located in other countries. Personal data may therefore be processed or stored outside the customer’s country, including where payment, hosting, email, security, and infrastructure providers operate.
Where required, TeoCast will use reasonable contractual, organizational, and technical safeguards for international processing and will consider the nature of the data, the service provider, and applicable legal requirements.
11. How long personal data is retained
Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected and for legitimate order, licensing, support, accounting, tax, fraud-prevention, security, dispute, backup, and legal requirements.
| Record type | General retention approach |
|---|---|
| Orders and payment records | Retained for accounting, tax, consumer, refund, chargeback, fraud-prevention, and legal recordkeeping periods. |
| Customer account records | Retained while the account remains active and afterward where needed for orders, licenses, security, support, or legal claims. |
| License and download records | Retained while necessary to verify ownership, provide downloads and updates, prevent abuse, manage refunds, and document the issued license. |
| Support communications | Retained while needed to resolve the issue, maintain service history, improve support, handle disputes, and protect legal rights. |
| Security and technical logs | Retained for a limited period appropriate to security, troubleshooting, fraud prevention, backups, and system integrity. |
| Marketing preferences | Retained until consent is withdrawn, the customer unsubscribes, or the record is no longer needed to document the preference. |
Data may be anonymized instead of deleted where it can no longer reasonably identify an individual. Backup copies may remain for a limited period until they are securely overwritten through normal backup cycles.
12. How personal data is protected
TeoCast applies reasonable administrative, technical, and organizational safeguards appropriate to the nature of the data and the risks involved. These may include access controls, password protection, secure connections, software updates, backups, account controls, logging, payment-provider security, and limited access to customer information.
No internet service, software, email system, or storage method can guarantee absolute security. Customers should use a unique password, protect their email account, sign out on shared devices, keep their systems updated, and promptly report suspected account misuse.
Where required by law, TeoCast will investigate qualifying personal data breaches and notify affected individuals or the relevant authority within the legally required period.
13. Your privacy rights
Subject to applicable law and appropriate identity verification, you may have the following rights regarding personal data processed by TeoCast:
14. How to make a privacy request
Send privacy requests to support@teocast.com using the email address associated with your customer account or order. Use the subject line “Privacy Request.”
Include your full name, account or billing email, the right you wish to exercise, and enough information to identify the relevant account, order, or communication. Do not include passwords or complete payment-card details.
TeoCast may request reasonable identity verification before releasing, correcting, deleting, or transferring personal data. Requests will be handled within the period required by applicable law, taking account of the request’s complexity and any lawful extension.
You may also lodge a complaint with the National Privacy Commission of the Philippines or another competent privacy authority available in your jurisdiction.
15. Children’s privacy
TeoCast Automation is professional radio software and is not directed to children. The website and store are intended for persons who have legal capacity to enter into a purchase agreement.
If TeoCast learns that personal data was submitted by a child without legally valid authorization, reasonable steps will be taken to review and delete or restrict the information where required.
16. Third-party websites and services
The website may link to payment providers, streaming services, documentation, social platforms, support resources, or other third-party websites. Their privacy practices are controlled by their own policies, not this Privacy Policy.
Review the privacy notice of a third-party service before providing personal data or using that service.
17. Changes to this Privacy Policy
TeoCast may update this policy to reflect changes in the website, WooCommerce configuration, payments, licensing, support, service providers, security practices, or legal requirements.
The latest revision date will be displayed at the top of the page. Where required, material changes will also be communicated through the website, customer account, or email.
18. Contact
Questions, privacy requests, or complaints concerning TeoCast’s handling of personal data may be sent to:
TeoCast Automation
Email:
support@teocast.com
Subject: Privacy Request
Privacy question or request?
Contact TeoCast using the email associated with your customer account and clearly describe the information or action you are requesting.