1. Scope of this policy

This Refund Policy applies to purchases of TeoCast Automation made directly through the official TeoCast website and paid through an available payment provider.

A TeoCast purchase may include software download access, a software license, customer account access, documentation, updates, and support services described on the product page at the time of purchase.

2. Refund requests that may be eligible

A refund may be approved after review in the following situations:

• The same TeoCast order was charged more than once because of a duplicate payment.
• The customer paid successfully but TeoCast did not provide the purchased download or license, and support could not correct the delivery problem within a reasonable period.
• A confirmed software defect prevents the purchased product from performing a material function described on the official product page, and TeoCast Support is unable to provide a reasonable fix, workaround, replacement, or other appropriate remedy.
• The delivered product is materially different from the description shown at the time of purchase.
• The refund is required by applicable consumer law, a payment provider rule, or another binding legal requirement.

3. Situations that are normally non-refundable

Unless required by applicable law, refunds are normally not provided for the following:

• Change of mind after purchase.
• Failure to review the available demo, published features, product description, documentation, or system requirements before purchase.
• Installation on an unsupported operating system, unsupported hardware, or an incompatible virtual environment.
• Problems caused by third-party streaming servers, hosting providers, internet connections, audio devices, drivers, security software, Windows configuration, or other external products and services.
• Failure to configure, operate, or maintain the software correctly after reasonable instructions or support have been provided.
• A feature, integration, format, or workflow that was not advertised as included in the purchased version.
• Unauthorized sharing, resale, transfer, modification, duplication, reverse engineering, or distribution of the software or license.
• A request made after the license or download has been abused, transferred, shared, or used in violation of the license terms.

4. Technical problems and support review

A technical problem does not automatically qualify for a refund. TeoCast Support must first be given a reasonable opportunity to diagnose the issue and provide an appropriate remedy.

The customer may be asked to provide the TeoCast version, Windows version, exact steps, screenshots, relevant logs, and other information needed to reproduce the reported problem.

5. How to request a refund

6. Review, approval, and refund timing

TeoCast will normally acknowledge a complete refund request within five business days. Complex technical or payment investigations may require additional time.

If approved, the refund will normally be sent to the original payment method within ten business days after approval. The bank, card issuer, or payment provider may require additional processing time before the refund appears in the customer’s account.

The amount refunded may be reduced only when permitted by applicable law and clearly justified by non-refundable payment-provider charges, currency conversion, partial refunds, or other documented circumstances.

7. Effect of an approved refund

When a full refund or payment reversal is approved, the associated TeoCast software license is terminated. Download permissions, customer portal access, updates, activation services, and support connected to that purchase may be suspended or revoked.

The customer must stop using the refunded software and remove all copies of the installer, license file, backup copies, and other licensed materials from their systems and storage.

8. Chargebacks and payment disputes

Customers are encouraged to contact TeoCast Support before filing a payment dispute so that delivery, duplicate-charge, or technical problems can be reviewed directly.

A chargeback, payment reversal, or fraud claim may result in immediate suspension of the related license, download access, customer account, activation services, updates, and support while the dispute is being reviewed.

TeoCast may provide the payment provider with relevant order, download, email-delivery, account-access, license, activation, and support records when responding to a dispute.

9. Consumer rights and applicable law

Nothing in this policy excludes, limits, or replaces any mandatory right or remedy that cannot legally be waived. Where this policy conflicts with applicable consumer law, the mandatory legal requirement will control.

Depending on the buyer’s location, additional rights may apply to defective, misrepresented, undelivered, or non-conforming digital products. TeoCast may request information reasonably necessary to determine which legal requirements apply to a particular transaction.