{"id":198,"date":"2026-07-19T11:27:42","date_gmt":"2026-07-19T11:27:42","guid":{"rendered":"https:\/\/teocast.com\/?page_id=198"},"modified":"2026-08-08T06:01:03","modified_gmt":"2026-08-08T06:01:03","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/teocast.com\/?page_id=198","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<style>\n.tc-guide,\n.tc-guide *{\n  box-sizing:border-box;\n}\n\n.tc-guide{\n  --tc-blue:#1688ff;\n  --tc-blue-dark:#086ed5;\n  --tc-cyan:#2ed6d6;\n  --tc-green:#26c281;\n  --tc-orange:#f0a623;\n  --tc-red:#e85d68;\n  --tc-navy:#07182d;\n  --tc-text:#10243d;\n  --tc-muted:#607286;\n  --tc-line:#dfe7f0;\n  --tc-soft:#f5f8fc;\n  width:100%;\n  margin:0;\n  padding:24px 20px 80px;\n  color:var(--tc-text);\n  background:var(--tc-soft);\n  font-family:Arial,Helvetica,sans-serif;\n}\n\n.tc-guide-container{\n  width:min(1180px,100%);\n  margin:0 auto;\n}\n\n.tc-guide-breadcrumb{\n  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href=\"\/?pagename=documentation\">Documentation<\/a>\n      <span>\u203a<\/span>\n      <span>Troubleshooting<\/span>\n    <\/div>\n\n    <section class=\"tc-guide-hero\">\n      <span class=\"tc-guide-label\">Troubleshooting<\/span>\n\n      <h2>Diagnose common TeoCast problems safely and systematically<\/h2>\n\n      <p>\n        Use these practical checks for startup, playback, audio devices,\n        libraries, Scheduler, Voice Tracking, licensing, streaming and\n        application performance before contacting support.\n      <\/p>\n\n      <div class=\"tc-guide-meta\">\n        <span>Playback and Audio<\/span>\n        <span>Scheduler and Streaming<\/span>\n        <span>Logs and Support<\/span>\n      <\/div>\n    <\/section>\n\n    <div class=\"tc-guide-layout\">\n\n      <aside class=\"tc-guide-toc\">\n        <strong>On this page<\/strong>\n        <nav>\n          <a href=\"#first-checks\">First checks<\/a>\n          <a href=\"#startup-license\">Startup and license<\/a>\n          <a href=\"#playback-audio\">Playback and audio<\/a>\n          <a href=\"#library-playlist\">Library and playlist<\/a>\n          <a href=\"#scheduler\">Scheduler<\/a>\n          <a href=\"#voice-track\">Voice Tracking<\/a>\n          <a href=\"#streaming\">Streaming<\/a>\n          <a href=\"#performance-logs\">Performance and logs<\/a>\n          <a href=\"#support\">Contact support<\/a>\n        <\/nav>\n      <\/aside>\n\n      <main class=\"tc-guide-content\">\n\n        <section class=\"tc-guide-section\" id=\"first-checks\">\n          <h2>Start with the safest basic checks<\/h2>\n\n          <p>\n            Before changing settings or reinstalling TeoCast, collect the exact\n            symptoms and confirm the basic system state.\n          <\/p>\n\n          <div class=\"tc-guide-steps\">\n\n            <div class=\"tc-guide-step\">\n              <span class=\"tc-guide-step-number\">1<\/span>\n              <div>\n                <h3>Read the exact message<\/h3>\n                <p>\n                  Note the complete status or error message instead of relying\n                  only on what the screen appeared to do.\n                <\/p>\n              <\/div>\n            <\/div>\n\n            <div class=\"tc-guide-step\">\n              <span class=\"tc-guide-step-number\">2<\/span>\n              <div>\n                <h3>Stop only the affected task<\/h3>\n                <p>\n                  When possible, stop the affected preview, stream or scheduled\n                  action without force-closing the whole application.\n                <\/p>\n              <\/div>\n            <\/div>\n\n            <div class=\"tc-guide-step\">\n              <span class=\"tc-guide-step-number\">3<\/span>\n              <div>\n                <h3>Confirm the selected audio devices<\/h3>\n                <p>\n                  Check Main Output, Preview \/ Cue Output and any microphone or\n                  talk-over device used by the current workflow.\n                <\/p>\n              <\/div>\n            <\/div>\n\n            <div class=\"tc-guide-step\">\n              <span class=\"tc-guide-step-number\">4<\/span>\n              <div>\n                <h3>Test with one known working file<\/h3>\n                <p>\n                  Use a normal local audio file to separate a source-file problem\n                  from an application or output problem.\n                <\/p>\n              <\/div>\n            <\/div>\n\n            <div class=\"tc-guide-step\">\n              <span class=\"tc-guide-step-number\">5<\/span>\n              <div>\n                <h3>Restart TeoCast once<\/h3>\n                <p>\n                  Close TeoCast normally, reopen it and repeat only the action\n                  that caused the problem.\n                <\/p>\n              <\/div>\n            <\/div>\n\n          <\/div>\n\n          <div class=\"tc-guide-danger\">\n            Do not delete the Data or License folders as a first troubleshooting\n            step. These folders contain important station and licensing information.\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-guide-section\" id=\"startup-license\">\n          <h2>Startup, installation and licensing<\/h2>\n\n          <p>\n            Use these checks when TeoCast does not open correctly or remains in\n            Demo Mode unexpectedly.\n          <\/p>\n\n          <div class=\"tc-guide-grid\">\n\n            <div class=\"tc-guide-card\">\n              <h3>TeoCast does not start<\/h3>\n              <p>\n                Restart Windows, then run TeoCast again. Confirm that Microsoft\n                .NET Framework 4.8 is installed and that security software has not\n                quarantined an application component.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Installer fails<\/h3>\n              <p>\n                Confirm that the download completed, then right-click the official\n                installer and choose Run as administrator.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>License file is rejected<\/h3>\n              <p>\n                Use the original .teocastlicense file and confirm that it was not\n                renamed, edited or damaged.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>TeoCast still shows Demo Mode<\/h3>\n              <p>\n                Restart TeoCast after importing the license and verify that the\n                imported license information remains available.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Demo session closes automatically<\/h3>\n              <p>\n                Demo Mode is limited to an evaluation session of approximately\n                1 hour and 30 minutes.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Data appears missing after update<\/h3>\n              <p>\n                Close TeoCast and inspect the Data and Backups folders before\n                replacing or importing any database.\n              <\/p>\n            <\/div>\n\n          <\/div>\n\n          <div class=\"tc-guide-note\">\n            TeoCast stores license information separately from the main database:\n            <span class=\"tc-guide-code\">C:\\TeoCast Automation\\License\\<\/span>\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-guide-section\" id=\"playback-audio\">\n          <h2>Playback and audio-device problems<\/h2>\n\n          <p>\n            Follow the audio path from the source file to the selected output.\n          <\/p>\n\n          <div class=\"tc-guide-grid\">\n\n            <div class=\"tc-guide-card\">\n              <h3>Main player is silent<\/h3>\n              <p>\n                Confirm that the track is playing, the main meter is moving,\n                Main Output is correct and Windows has not muted the device.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Preview or CUE is silent<\/h3>\n              <p>\n                Check Preview \/ Cue Output separately. It may intentionally use a\n                different sound device from the on-air output.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Wrong device is playing<\/h3>\n              <p>\n                Reopen Control Panel, select the intended device and test again\n                before going live.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Only one channel is audible<\/h3>\n              <p>\n                Test another source file and inspect the left\/right meters to\n                determine whether the problem begins in the file or output device.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Playback stops when another action starts<\/h3>\n              <p>\n                Note the exact action, such as preview, hotkey, stream connection\n                or microphone control, and include it when reporting the issue.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Progress position appears to jump<\/h3>\n              <p>\n                Confirm whether the audio also jumps. A visual update delay and an\n                actual playback seek are different problems.\n              <\/p>\n            <\/div>\n\n          <\/div>\n\n          <div class=\"tc-guide-warning\">\n            Avoid repeatedly pressing Play, Connect or device controls while the\n            application is still completing the previous action.\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-guide-section\" id=\"library-playlist\">\n          <h2>Library and playlist problems<\/h2>\n\n          <p>\n            Check search filters, file paths and queue behavior before re-importing content.\n          <\/p>\n\n          <div class=\"tc-guide-grid\">\n\n            <div class=\"tc-guide-card\">\n              <h3>Imported item is not visible<\/h3>\n              <p>\n                Clear the search box, check the selected category and confirm that\n                the import operation completed.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Duplicate was skipped<\/h3>\n              <p>\n                TeoCast may have detected that the same file is already present\n                in the library.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>File cannot be played<\/h3>\n              <p>\n                Confirm that the original file still exists at the imported path\n                and plays normally outside TeoCast.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Saved playlist order changed<\/h3>\n              <p>\n                Shuffle on load may be enabled so the saved song pool does not\n                repeat in the same order.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Manual queue was replaced<\/h3>\n              <p>\n                Loading a full playlist in Manual Mode replaces the current\n                manual queue.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Commercial appears unexpectedly<\/h3>\n              <p>\n                Review Ads Clock assignments because scheduled advertising is\n                inserted separately from saved-playlist shuffle.\n              <\/p>\n            <\/div>\n\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-guide-section\" id=\"scheduler\">\n          <h2>Scheduler problems<\/h2>\n\n          <p>\n            Confirm that the required libraries exist and that each clock assignment was saved.\n          <\/p>\n\n          <div class=\"tc-guide-grid\">\n\n            <div class=\"tc-guide-card\">\n              <h3>Music Clock source is missing<\/h3>\n              <p>\n                Verify that the saved playlist or library source still exists and\n                contains playable tracks.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Ads Clock break is empty<\/h3>\n              <p>\n                Reopen the selected 15-minute time block and confirm that the\n                commercial assignment was saved.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Old commercial remains scheduled<\/h3>\n              <p>\n                Remove the obsolete commercial and review every break where it was assigned.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Station ID or Sweeper is unavailable<\/h3>\n              <p>\n                Confirm that the Station ID and Sweeper libraries contain valid,\n                playable files.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Main app does not reflect a change<\/h3>\n              <p>\n                Save the Scheduler edit and verify that the corresponding library\n                or clock view has refreshed.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Unexpected quarter-hour behavior<\/h3>\n              <p>\n                Review assignments at 00, 15, 30 and 45 minutes and check the\n                intended Music Clock and Ads Clock priority.\n              <\/p>\n            <\/div>\n\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-guide-section\" id=\"voice-track\">\n          <h2>Voice Tracking problems<\/h2>\n\n          <p>\n            Check the imported recording, playlist assignment and song cue markers.\n          <\/p>\n\n          <div class=\"tc-guide-grid\">\n\n            <div class=\"tc-guide-card\">\n              <h3>Voice track is silent<\/h3>\n              <p>\n                Test the recording through Preview \/ Cue Output and confirm that\n                the original file is valid.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Voice track does not trigger<\/h3>\n              <p>\n                Confirm the Voice In or Voice Out badge and verify that playback\n                has not already passed the trigger point.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Voice overlaps the vocal<\/h3>\n              <p>\n                Adjust Vocal In, Vocal Out or the voice-track timing in the Cue Editor.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Voice track does not replay after seeking<\/h3>\n              <p>\n                This is expected after a trigger has played or been skipped during\n                the same song session.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Voice stops after manual seeking<\/h3>\n              <p>\n                TeoCast stops an active voice track and restores music ducking\n                when the user seeks during playback.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Imported recording is missing<\/h3>\n              <p>\n                Clear active search text and confirm that the original file still\n                exists in the expected location.\n              <\/p>\n            <\/div>\n\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-guide-section\" id=\"streaming\">\n          <h2>Streaming connection and audio problems<\/h2>\n\n          <p>\n            Separate server connection problems from local audio-output problems.\n          <\/p>\n\n          <div class=\"tc-guide-grid\">\n\n            <div class=\"tc-guide-card\">\n              <h3>Connection fails immediately<\/h3>\n              <p>\n                Recheck server type, host, source port, password, mount, path or\n                SHOUTcast stream ID.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Connected but no audio<\/h3>\n              <p>\n                Confirm main playback, Software Output meter activity, the\n                individual stream-row meter and the public listener URL.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Repeated reconnecting<\/h3>\n              <p>\n                Check server availability, credentials, internet upload stability\n                and whether the selected bitrate can be sustained.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Mount or format is rejected<\/h3>\n              <p>\n                Use the exact provider settings and confirm that the server\n                supports the selected MP3 or Opus format.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>Listener audio is delayed<\/h3>\n              <p>\n                Some delay is normal because the encoder, server and listener\n                player may each add buffering.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-guide-card\">\n              <h3>One stream fails while another is active<\/h3>\n              <p>\n                Record which row failed, the exact status message and whether the\n                other stream and main player continued normally.\n              <\/p>\n            <\/div>\n\n          <\/div>\n\n          <div class=\"tc-guide-danger\">\n            Never send a server password in a screenshot, support message or log\n            attachment. Remove or cover private credentials first.\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-guide-section\" id=\"performance-logs\">\n          <h2>Performance, freezing and diagnostic logs<\/h2>\n\n          <p>\n            Logs are most useful when paired with the exact time and action that\n            caused the problem.\n          <\/p>\n\n          <div class=\"tc-guide-steps\">\n\n            <div class=\"tc-guide-step\">\n              <span class=\"tc-guide-step-number\">1<\/span>\n              <div>\n                <h3>Write down the exact time<\/h3>\n                <p>\n                  Note the hour, minute and second when the freeze, audio cut or\n                  reconnect occurred.\n                <\/p>\n              <\/div>\n            <\/div>\n\n            <div class=\"tc-guide-step\">\n              <span class=\"tc-guide-step-number\">2<\/span>\n              <div>\n                <h3>Record the action being performed<\/h3>\n                <p>\n                  Include whether you were importing, connecting a stream,\n                  pressing a hotkey, opening Audio Processor or using Scheduler.\n                <\/p>\n              <\/div>\n            <\/div>\n\n            <div class=\"tc-guide-step\">\n              <span class=\"tc-guide-step-number\">3<\/span>\n              <div>\n                <h3>Open the Logs folder<\/h3>\n                <p>\n                  Locate the current TeoCast log that covers the time of the problem.\n                <\/p>\n                <span class=\"tc-guide-code\">C:\\TeoCast Automation\\Logs\\<\/span>\n              <\/div>\n            <\/div>\n\n            <div class=\"tc-guide-step\">\n              <span class=\"tc-guide-step-number\">4<\/span>\n              <div>\n                <h3>Find the matching important event<\/h3>\n                <p>\n                  Look for connection failure, disconnect, reconnect, encoder\n                  write problem, timeout, UI lag, exception or database error.\n                <\/p>\n              <\/div>\n            <\/div>\n\n            <div class=\"tc-guide-step\">\n              <span class=\"tc-guide-step-number\">5<\/span>\n              <div>\n                <h3>Preserve the original file<\/h3>\n                <p>\n                  Copy the relevant log before it is removed by normal log retention.\n                <\/p>\n              <\/div>\n            <\/div>\n\n          <\/div>\n\n          <div class=\"tc-guide-note\">\n            TeoCast keeps diagnostic logs for a limited period to prevent the\n            Logs folder from growing indefinitely. Save a copy soon after a\n            problem occurs.\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-guide-section\" id=\"support\">\n          <h2>Information to include when contacting support<\/h2>\n\n          <p>\n            A complete report helps support reproduce and diagnose the issue faster.\n          <\/p>\n\n          <ul class=\"tc-guide-checklist\">\n            <li>TeoCast version shown in the application<\/li>\n            <li>Windows version<\/li>\n            <li>Licensed or Demo Mode<\/li>\n            <li>Exact time the issue occurred<\/li>\n            <li>Exact steps performed before the issue<\/li>\n            <li>Exact status or error message<\/li>\n            <li>Relevant screenshot or short screen recording<\/li>\n            <li>Relevant log file or log lines<\/li>\n            <li>Whether the problem happens every time or only occasionally<\/li>\n          <\/ul>\n\n          <div class=\"tc-guide-warning\">\n            Remove passwords, license files, private customer information and\n            other credentials before sending diagnostic material.\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-guide-support\">\n          <div>\n            <h2>Still need help?<\/h2>\n            <p>\n              Send a clear problem report with the exact steps, time, screenshot\n              and relevant TeoCast log information.\n            <\/p>\n          <\/div>\n\n          <a class=\"tc-guide-button\" href=\"\/?pagename=contact-support\">\n            Contact Support\n          <\/a>\n        <\/section>\n\n        <a class=\"tc-guide-back\" href=\"\/?pagename=documentation\">\n          \u2190 Back to Documentation\n        <\/a>\n\n      <\/main>\n    <\/div>\n\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Documentation \u203a Troubleshooting Troubleshooting Diagnose common TeoCast problems safely and systematically Use these practical checks for startup, playback, audio devices, libraries, Scheduler, Voice Tracking, licensing, streaming and application performance before contacting support. Playback and Audio Scheduler and Streaming Logs and Support On this page First checks Startup and license Playback and audio Library and playlist [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":172,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-198","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/teocast.com\/index.php?rest_route=\/wp\/v2\/pages\/198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teocast.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/teocast.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/teocast.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teocast.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=198"}],"version-history":[{"count":3,"href":"https:\/\/teocast.com\/index.php?rest_route=\/wp\/v2\/pages\/198\/revisions"}],"predecessor-version":[{"id":367,"href":"https:\/\/teocast.com\/index.php?rest_route=\/wp\/v2\/pages\/198\/revisions\/367"}],"up":[{"embeddable":true,"href":"https:\/\/teocast.com\/index.php?rest_route=\/wp\/v2\/pages\/172"}],"wp:attachment":[{"href":"https:\/\/teocast.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}